The Association is seeking an enthusiastic and energetic individual to join a growing organization. We offer a competitive salary and an excellent benefits package.

Job Summary:

The Administrative Associate facilitates the efficient operation of the assigned department by performing a variety of administrative tasks and will interact with the company's customers by addressing inquiries and resolving complaints, generally providing a higher level of customer support on a specific product or service.

Supervisory Responsibilities:

• None
  
  

Duties/Responsibilities:

• Answers and transfers phone calls, screening when necessary.
• Welcomes and directs visitors and clients.
• Processes and distributes mail.
• Maintains filing systems as assigned.
• Retrieves information as requested from records, email, minutes, and other related documents; prepares written summaries of data when needed.
• Responds to and resolves administrative inquiries and questions.
• Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service.
• Maintains office supplies and coordinates maintenance of office equipment.
• Maintains a system for recording expenses.
• Ensures that appropriate actions are taken to resolve customers' problems and concerns.
• Maintains customer accounts with details of inquiries, complaints, or comments.
• Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
• Coordinates and schedules travel, meetings, and appointments for managers or supervisors, as needed.
• Prepares agendas and schedules for meetings, as needed.
• Records and distributes minutes or other records for meetings, as directed.
• Performs other related duties as assigned.

REQUIRED SKILLS/ABILITIES:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Knowledge of, or ability to learn, product, service, or area of customer service specialization.
• Excellent organizational skills and attention to detail.
• Basic understanding of clerical procedures and systems such as recordkeeping and filing.
• Proficient in Microsoft Office Suite or related software.
• Proficient computer skills with the ability to learn new software.
• Ability to work independently.
  
  

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent.
• Customer service experience required.
• Associate's degree preferred

PHYSICAL REQUIREMENTS:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times. 
  
  

REMOTE WORK:

• None